At Team Iron Wulf, we strive to provide our customers with high-quality products and services related to esports and gaming. We understand that sometimes things don’t go as planned, and we want to ensure that you are satisfied with your purchase. Please read our Refunds and Returns Policy carefully.
Eligibility for Returns and Refunds
- You may request a refund for any unused merchandise purchased from Team Iron Wulf within 14 days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (if applicable).
- Certain digital products, such as in-game content or virtual items, may have specific refund policies. Please check the product description for details.
How to Request a Refund
To initiate a return or refund request, please contact our customer service team at [insert contact email or phone number]. Include your order number and a brief description of the reason for the return.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Processing Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days, depending on your payment provider.
Non-Refundable Items
Certain items may be non-refundable, including but not limited to:
- Gift cards.
- Downloadable software products.
- Any items marked as final sale or non-returnable in the product description.
Changes to This Policy
Team Iron Wulf reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
Governing Law
This Refunds and Returns Policy shall be governed by and construed in accordance with the laws of Rutherford County, Tennessee. Any legal disputes arising from this policy will be adjudicated in the appropriate courts within Rutherford County.
Contact Us
For any questions or concerns regarding this Refunds and Returns Policy, please contact us.